THE FIRST MEDICAL CLINIC IN MONTENEGRO CERTIFIED TO ISO 9001 : 2008
In 2014, the "Center for Dental Implantology and Cosmetic Dentistry" became the FIRST MEDICAL CLINIC IN MONTENEGRO CERTIFIED TO ISO 9001 : 2008. This Certificate is issued by the world’s leading certification body TÜV Austria, which supervises the quality of services provided by "Siemens", T-Com, etc.
ISO 9001:2008 is the world’s most famous standard in product and service quality management. It contains organizational requirements that are fulfilled by our clinic. The requirements refer to the documents relating to product and service quality management, appliances and devices, employee, working conditions, purchase, sale of services, patients’ requirements, fulfillment of legal obligations and similar.
Since 2014, the clinic is the holder of ISO 9001:2008 Certificate, which confirms that the dentistry services in the field of periodontology, implantology, oral surgery, esthetic dentistry and the use of laser in dentistry meet all requirements of the ISO 9001:2008 standard.
ISO 9001:2008 Certificate: a proof of high service quality at our clinic.
The patients have multiple benefits from implementation of the quality management system at our clinic:
Constant improvement of services and patient-centered approach – strengthening confidence
More safety of treatment achieved by monitoring dental equipment calibration, sterilization, disposal of infectious waste, and similar
Raising patients’ awareness through various communication forms
Patient satisfaction surveys